Introduction

True Trade Pro LTD ("True Trade," "we," "us," or "our") is committed to safeguarding the privacy of our clients and website visitors ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Malaysian Personal Data Protection Act 2010 ("PDPA") and other applicable laws and regulations.

Information We Collect

• Account Onboarding: We gather personal details such as identification, contact, and financial information during the account application process to assess eligibility and comply with regulations.
• Website Usage: Information such as IP address, browser type, and pages viewed is automatically collected during website visits.
• Communications: Information from emails, phone calls, and online chats, including inquiries and feedback, is recorded for customer service purposes.

Use of Your Information

• Account Management: Processing applications, verifying identities, and managing accounts.
• Client Suitability Assessment: Assessing suitability for products and services in compliance with regulatory requirements.
• Compliance: Meeting legal obligations such as anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Customer Service: Providing support and responding to inquiries.
• Risk Management: Preventing fraud and managing risk.

Sharing of Your Information

We may share your information with third-party service providers, including technology firms, professional service providers, and regulatory authorities. These parties are bound by confidentiality agreements to maintain the security of your information.

Security

We employ technical and organizational measures to protect your information from unauthorized access, disclosure, or alteration. Despite our efforts, absolute security cannot be guaranteed.

Your Rights

Under the PDPA, you have the right to access, correct, object to, or erase your personal information. For inquiries, please contact us at support@ttprofx.com.

Children's Privacy

Our website is not intended for individuals under 18 years old. If you believe your child has provided us with information, please contact us.

Links to Other Websites

We may link to external websites. Please review the privacy policies of these sites, as we do not control their practices.

Changes to this Privacy Policy

This policy may be updated periodically, with changes posted on our website. Material changes will be communicated via email.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at support@ttprofx.com.